At GolfShotPerfect, we take pride in delivering premium golf equipment with the same precision you expect from your perfect swing. However, we understand that sometimes a product might not meet your expectations. Our hassle-free returns policy ensures you can shop with confidence.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging
  • All tags and protective covers must be intact
  • A copy of your receipt or proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Golf Cleaning Products (opened or used)
  • Personalized Golf Ball Markers (custom engraved items)
  • Used Golf Balls (Bridgestone, Callaway, or other brands if removed from original packaging)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for approval – Our customer service team will respond within 24-48 hours with return authorization and instructions
  3. Package your item securely in its original packaging with all accessories
  4. Ship the item back to our warehouse at the address provided in your return authorization

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear GolfShotPerfect Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Product Name: [Product Name]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Return Address:
GolfShotPerfect Returns
1670 Robinson Lane
Marietta, GA 45750
USA

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-10 business days after approval (depending on your financial institution)
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

For exchanges of the same value, we’ll ship the replacement item once we receive your return. For higher-value exchanges, you’ll need to place a new order after receiving your refund.

Damaged or Defective Items

If you receive a damaged or defective item (like a golf club with manufacturing flaws), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Note: This policy applies to all regions we serve (excluding some Asian countries and remote areas as specified in our shipping policy). For international returns, please allow extra time for customs processing.

At GolfShotPerfect, we’re committed to your complete satisfaction – both with our products and our service. If you have any questions about our returns policy, don’t hesitate to contact our customer service team who will assist you with the same care we take in selecting our premium golf equipment.