FAQ

Our store caters to golf enthusiasts of all skill levels who value premium equipment and reliable service. Whether you’re a tournament player needing express delivery for your next competition or a weekend golfer looking for quality gear at great value, we’ve got you covered.

We combine extensive golf expertise with customer-focused service. Our team are golfers themselves, so we understand what matters most: quality equipment, secure packaging, and timely delivery to get you on the course faster.

We carry a comprehensive selection including:

• Premium golf balls (Bridgestone, Callaway, and more)
• Complete golf club sets and individual clubs (drivers, irons, hybrids, etc.)
• Golf bags (cart bags, pencil bags)
• Essential accessories (markers, retrievers, divot tools)
• Equipment maintenance products
• Electric golf trolleys

Our product descriptions include detailed specifications and recommendations for different skill levels. If you need personalized advice, feel free to email our customer service team at [email protected] with details about your game and preferences.

Absolutely! We source all our equipment directly from authorized manufacturers and distributors. Every item undergoes quality inspection before shipping to ensure authenticity and perfect condition.

We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout.

Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Orders enter our processing system quickly to ensure fast delivery. If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t entered the shipping phase.

We ship worldwide, except to some Asian countries and remote regions due to logistical constraints. During checkout, our system will confirm if we can deliver to your location.

We offer two convenient options:

• Express Shipping (DHL/FedEx): $12.95 flat rate, delivery in 10-15 days after dispatch with full tracking
• Free Standard Shipping (EMS): Free on orders over $50, delivery in 15-25 days after dispatch with basic tracking

Pro Tip: Order by Wednesday noon EST for fastest processing. Weekend orders begin processing Monday morning.

We process orders in 1-2 business days. Each item undergoes careful quality inspection before dispatch from our Marietta, Georgia warehouse.

You’ll receive a shipping confirmation email with tracking information as soon as your package leaves our facility. For Express Shipping, you’ll receive detailed tracking updates throughout the delivery process.

Yes, all shipments include basic insurance coverage. For particularly valuable orders, we recommend considering additional coverage which can be arranged by contacting our customer service before ordering.

We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging with all tags attached. Some exclusions apply (see next question).

For hygiene reasons, golf gloves and certain accessories cannot be returned unless defective. Custom or personalized items are also non-returnable.

Email [email protected] within 15 days of delivery with:

• Your order number
• Item(s) you wish to return
• Reason for return

We’ll provide return instructions and a prepaid shipping label if applicable.

Once we receive and inspect your return, we’ll process your refund within 5 business days. The refund will be issued to your original payment method. Note that shipping fees are non-refundable unless the return is due to our error.

No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and check out faster on future purchases.

Our golf-loving support team is available at [email protected]. We typically respond within 24 hours (except weekends and holidays).

We’re available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.